Last updated: 15 September 2026

 

Ability In Movement respects your privacy and is committed to protecting the personal information and health information you provide to us.

This Privacy Policy explains how Ability In Movement collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Who we are

Ability In Movement is an exercise physiology clinic located in Margate, Queensland.

For the purposes of this Privacy Policy, "we", "us" and "our" refers to Ability In Movement.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details below:

Ability In Movement
Margate, Queensland
Email: info@abilityinmovement.com.au
Phone: 0494 345 976

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2. What information we collect

The information we collect depends on how you interact with Ability In Movement.

This may include:

Personal information

• Your name and contact details
• Date of birth and age
• Address and other demographic information
• Emergency contact details
• Medicare, DVA, NDIS or other funding information where relevant
• Appointment and attendance information
• Information provided through enquiries, forms, emails, telephone calls or our website
• Information relating to payments and accounts
• Information provided by your support person, carer or other authorised representative

Health information

As an exercise physiology and allied health provider, we may collect health information that is reasonably necessary to provide our services.

This may include:

• Medical history and diagnoses
• Current symptoms, injuries and conditions
• Medications and relevant medical information
• Physical activity and exercise history
• Exercise and treatment goals
• Physical function, strength, mobility, balance and other assessment results
• Information contained in referrals, medical reports and correspondence from other health professionals
• Information relating to your participation in exercise programs and your response to exercise
• Other information relevant to safely providing exercise physiology services

Health information is considered sensitive information under the Privacy Act and is handled with additional care.

 

3. How we collect information

Where reasonably practicable, we collect personal information directly from you.

This may occur when you:

• Contact us by telephone, email or through our website
• Complete an enquiry or lead form
• Make an appointment
• Complete an initial assessment or other client documentation
• Attend an exercise physiology session
• Provide information during a consultation
• Communicate with us about your treatment, appointments or account
• Subscribe to communications or marketing from us

We may also collect information from other people or organisations where appropriate and permitted, including:

• Your GP or other treating health professionals
• Hospitals or medical specialists
• Support coordinators, carers or other authorised representatives
• NDIS, DVA, WorkCover or other funding bodies
• Other organisations involved in coordinating your care

Where we collect health information from another person or organisation, we will generally do so with your consent or where permitted or required by law.

 

4. Why we collect and use your information

We collect, hold and use your information for purposes including:

• Providing exercise physiology assessments and services
• Developing and delivering individualised exercise programs
• Monitoring your progress and outcomes
• Communicating with you about your appointments and services
• Communicating with your treating health professionals where appropriate
• Preparing reports, letters and other clinical documentation
• Managing NDIS, DVA, WorkCover, Medicare and private billing requirements
• Managing payments, accounts and administration
• Maintaining appropriate clinical records
• Improving the quality and safety of our services
• Responding to enquiries and requests
• Managing complaints and feedback
• Meeting our legal, regulatory and professional obligations
• Protecting the health and safety of clients, staff and others

We will only collect information that is reasonably necessary for our functions and activities.

 

5. Disclosure of information

We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, this may include disclosure to:

• Your GP, medical specialist or other treating health professional
• Allied health professionals involved in your care
• Support coordinators, carers or other authorised representatives
• NDIS, DVA, WorkCover or other funding bodies
• Referrers
• Professional advisers and service providers who assist us to operate our business
• Information technology, software, booking, accounting and payment service providers
• Government bodies or other organisations where disclosure is required or authorised by law

We will generally seek your consent before disclosing health information to another health professional or organisation where consent is required.

We do not sell your personal or health information.

 

6. Marketing and communications

We may use your contact details to provide information about Ability In Movement, our services, programs, events or other relevant communications where permitted by law.

Where required, we will obtain your consent before sending direct marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

We will not use your health information for direct marketing purposes without appropriate consent where consent is required under privacy law.

 

7. Website enquiries and online forms

If you submit an enquiry through our website, online booking system, advertising platform or other digital form, we may collect the information you provide, including your name, contact details and information relevant to your enquiry.

This information is used to respond to your enquiry and, where applicable, arrange or provide our services.

Our website and online forms may be provided through third party technology providers. Information submitted through these services may be stored or processed by those providers in accordance with their own privacy policies and our contractual arrangements with them.

 

8. Cookies, analytics and online advertising

Our website may use cookies, analytics tools and other technologies to understand how visitors use our website, improve our website and measure the effectiveness of our marketing.

These technologies may collect information such as:

• Pages visited
• Approximate location
• Device and browser information
• Website interactions
• Referral sources
• Advertising interactions

Where applicable, we may use third party services such as Google, Meta or other digital advertising and analytics providers.

These services may collect information in accordance with their own privacy policies.

You can manage certain cookies and tracking technologies through your browser settings.

 

9. How we store and protect your information

We take reasonable steps to protect personal information and health information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information, safeguards may include:

• Secure electronic systems
• Password protection and access controls
• Limiting access to information to staff and contractors who need it for their role
• Secure storage of physical records where applicable
• Staff privacy and confidentiality requirements
• Appropriate security measures when using third party service providers

No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.

 

10. Third party service providers and overseas disclosure

We use a range of third party service providers to assist with the operation of Ability In Movement. These may include providers of practice management, appointment booking, accounting, payment processing, information technology, email, website hosting, cloud storage, analytics and marketing services.

Some of these providers may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with our obligations under the Privacy Act.

The countries in which information may be stored or processed will depend on the particular services and providers we use.

 

11. Accessing your information

You generally have a right to request access to the personal information we hold about you.

If you would like to access your information, please contact us using the details below:

Email: info@abilityinmovement.com.au
Phone: 0494 345 976

We may need to verify your identity before providing access.

In some circumstances, we may refuse access where permitted or required by law. If this occurs, we will explain the reason where we are able to do so.

 

12. Correcting your information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

 

13. Retention of information

We retain personal and health information for as long as reasonably necessary to provide our services, meet legal and professional obligations, resolve disputes and maintain appropriate records.

Certain health records may need to be retained for periods required by applicable legislation, professional requirements or other legal obligations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

 

14. Privacy complaints

If you believe that Ability In Movement has mishandled your personal information or has not complied with the Australian Privacy Principles, we encourage you to contact us first so that we can investigate and respond to your concerns.

Please contact:

Ability In Movement
Email: info@abilityinmovement.com.au
Phone: 0494 345 976

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or if you would prefer to make a complaint externally, you can contact the Office of the Australian Information Commissioner (OAIC).

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations.

The latest version will be published on our website and will include the date it was last updated.

 

16. Contact us

If you have any questions about this Privacy Policy or how Ability In Movement handles your personal information, please contact us:

Ability In Movement
Margate, Queensland
Email: info@abilityinmovement.com.au
Phone: 0494 345 976

Last updated: 15 September 2026